As SLA specialists…
- Corporate websites
- eCommerce and online stores
- Web applications
- Mobile applications
- Databases and big data
- IT systems
- Cloud computing services
- Dedicated servers
As part of the SLA, you receive a set amount of hours. You can use this time allocation to hire our team of Vortech specialists to carry out any tasks you wish. Tasks could include creating a subpage on the company website, adding functions to your application, and working on server errors, software integration, and database recovery. Our experts will do all this and much more, ASAP.
At Vortech, we create websites and mobile applications from scratch, so we can vouch for their safety and efficiency. With us, your clients’ data, as well as your own, is and always will be fully protected.
We regularly and automatically scan your website for vulnerabilities and immediately intervene when a threat is found.
Your security is our pledge.
It is a cooperation between the client and the IT engineering company. It defines the response time of specialists to IT problems, or to any necessary changes and updates, e.g., of a website or application.
The scope of IT support and the SLA conditions are defined by a special agreement concluded between an IT company (e.g., Vortech) and a client operating in any industry for whom digital stability and security are important. The SLA agreement guarantees the quality and timeliness of tasks performed by the contractor. Its content must also be flexible and develop along with the client’s changing business needs.
The scope of the SLA is usually determined individually by the needs of a specific company Designing an SLA service that is “tailor-made” is a big challenge. The contract specifies the number of hours per month that the customer can use on request as part of the package and whether he can buy more if necessary. It must also list the tasks and topics that the supplier’s IT specialists are to deal with.
Talk to us about your project, and let's start building it together!